07-507 1515

Full Agency

Yes, we know you need the local expertise. But, can you be sure that the local expertise is good enough on a global level?

Working with us, you get global solutions in 2 200 ports with local expertise through our Full Agency services. Its all about standards of operations, predictable pricing, and dedicated people on duty to maximize your fleet’s utilization rate.

When local is not enough with Full Agency, you get:


  • Reliable, predictable and professional agency people
  • Deep knowledge of cargo operations and how to carefully arrange loading and discharge of specific commodity types
  • An easy and intuitive network directory, so that you can quickly get in touch with our operations team in each port
  • Quality checked and trained agents with a set of KPI’s to measure our service performance towards you
  • Pre-agreed agency fees in selective ports
  • Professional Global Agents that handle all DA accounts and financial transactions
  • Solid connections with respective port authorities
  • Safe handling of your crew to secure the welfare of people


Pre-arrival Planning

We perform pre-arrival planning for your port call, including e.g. coordination of vessel service, cargo and documentation.

All in-port services

We perform all in-port services needed, like vessel boarding, monitoring of vessel operations and coordination of booked services, i.e. tank cleaning.

Post departure follow up

We perform thorough follow-up with information and communication with regards to cost and disbursement accounts.

Ship Clearence

Relevent authority include :-

  • Tanjung Pelepas
  • Marine Department
  • Imigresesn
  • Kastam DiRaja
  • Hault Department